1. Introduction

Welcome to BioFlex Pakistan’s Privacy Policy. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you visit our website, book appointments, or utilize our services. We take your privacy seriously and are dedicated to safeguarding your personal information.

2. Contact Information

• Address: [Address]
• Phone: [Phone Number]
• Email: [Email Address]

3. Information We Collect and How We Use It

Website Visitors: When you visit our website, we collect:

• Contact Information: Name, email, phone number, and the nature of your enquiry via our ‘Contact Us Form.’

Technical Data: IP Address and MAC Address for website usage monitoring. We use this data:

• To respond to your enquiries with your consent.
• To monitor and improve our website, a legitimate interest for a business.

Patients: If you become a patient, we collect:

• Contact Information: Name, contact details.
• Medical Information: Including GP information.

4. Data Retention

We retain data of: 

• Patients
• Enquiries without treatment 
• Enquiries only

5. Automated Decision Making

We use cookies, pixels, and tags for analytical and re-targeting purposes but do not employ automated decision-making processes.

6. Data Sharing

We may share your data with:

• Service Providers: Telephone service providers, broadband suppliers, cloud service & IT providers, IT professionals, bookkeepers, and accountants.
• Legal Authorities: In response to a court order. Marketing Consultancies: For website and marketing purposes.
• Medical & Health Care Professionals: When you become a patient.
• External Providers: Microsoft, Google, and Dropbox 

7. Your Rights

You have the right to:

• Access your personal data.
• Rectify incorrect personal data.
• Erase your personal data under certain circumstances.
• Object to processing based on legitimate interest.
• Restrict processing based on legitimate interest.
• Request data transfer to another company.

To exercise these rights, please contact us.

9. Complaints

You have the right to lodge a complaint with the Pakistan Data Protection Authority regarding our processing.